The need for Knowledge Management (KM) in Human Services is growing. New “Social Software”-solutions which came along with the so-called “Web 2.0” enable advanced possibilities of implementing KM-strategies in smaller agencies in the domain of Social Work. In the field of of human service-oriented knowledge sharing one case out of three projects showing the use of a wiki will be presented. The project deal with the introduction of a wiki in the area of Case Management in a job center.

Authors: Klaus Bredl
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Categories: H.1.1, i-KNOW 2008, L.1.0, M.5, M.6, Social Software Applied
Tags: Human Services, knowledge management, Open Source, Social Software, Web 2.0, wiki