Pattern based task management has been proposed as a promising approach to work experience reuse in knowledge intensive work environments. While initial work has focused on the conceptualization and development of a generic framework, the process and user interaction of the task pattern lifecycle has not been addressed. In this paper, we introduce task copy augmented by Abstraction Services as a novel approach to facilitate task pattern creation and maintenance in a semi-automatic fashion. Also, we develop the architecture to demonstrate the underlying ideas by leveraging the advantage of semantic technologies.
Despite the growing importance of knowledge work in today’s organizations, its support by means of ICT tools is still rather limited. Recent trends in semantic technologies provide novel approaches for an effective solution to these challenges in terms of semanticbased task management. However, task management involves the complex interplay of information and work activities. Thus a semantic task management framework is needed which supports an adaptable semantic foundation, to meet the challenges of knowledge work, via a set of task services on the desktop. To this end, we propose the Nepomuk Semantic Task Management Framework (STMF) as platform for a task-oriented ecosystem for desktop applications.
Abstract: Pattern-based Task Management (PBTM) has been recently suggested as a paradigm to support knowledge-intensive work due to its flexibility regarding process changes. In the present paper we discuss how a PBTM can be implemented using Web Services (WS). The approach reverts to structural similarities between PBTM and WS. It will be discussed how the PBTM can be realized in a service-oriented architecture. Such an approach can be seen as basis for task handling in an inter-organizational frame, supporting outsourcing and virtualization.
Knowledge-intensive work goes beyond classical workflow with respect to flexibility and integration into the personal task management. The necessity of such integration is demonstrated considering the example of Engineering Change Requests (ECR), handled by an integrated workflow as provided by SAP’s Product Lifecycle Management (PLM). This solution is discussed with respect to additional requirements that occur in ECR processes. This is compared to current approaches as provided by projects at the DFKI and others. An approach is presented that carries on the existing ideas on a more flexible basis, making more extensive use of knowledge management methods.