Social Software shows a fascinating range of usage possibilities in enterprises. Such tools are very simple and provide individual users with high degrees of freedom. This implies the need for a negotiation process, where users develop a shared understanding of how to use the tools in order to work together towards a common goal. In several case studies on organisational usage of microblogging we found that these adoption processes can be described by using Tuckman-Jensen’s model of group development, proposing five generic stages: forming, storming, norming, performing and adjourning. We apply this model to describe and interpret observations of microblogging adoption and argue that this process is mainly driven by social interactions rather than technical constraints.
This paper looks at the convergence of knowledge management and Enterprise 2.0 and describes the possibilities for an overarching exchange and transfer of knowledge in Enterprise 2.0. This will be underlined by the presentation of the concrete example of T-Systems Multimedia Solutions GmbH (MMS), which describes the establishment of a new portfolio element using a community approach “IG eHealth”. This is typified by the decentralised development of common ideas, collaboration and the assistance available to performing responsibilities as provided by Enterprise 2.0 tools. Regarding the collaboration of knowledge workers as the basis, a regulatory framework will be developed for knowledge management to serve as a template for the systemisation and definition of specific Enterprise 2.0 activities. The paper will conclude by stating enabling factors and supporting Enterprise 2.0 activities, which will facilitate the establishment of a expert knowledge management system for the optimisation of knowledge transfer.
Bringing together knowledge bearers is a crucial factor for innovation in highperformance sports. Since the capabilities of a growing amount of nations are converging, every detail counts to win a competition. To harness the competence, experience and knowledge of various stakeholders, the Innovation Network Alpine Skiing has developed a custom-designed knowledge and idea management system. Having adapted Web 2.0 technologies to the requirements of innovation in the special environment of high-performance sports, the knowledge workers are enabled to easily contribute to the innovation process. The Wiki-based solution called “SkiBaserl”1 is successfully used in several development projects within the German Skiing Association. This article delivers an outline of the development process, the implementation and an evaluation of the tool.
Social media sharing sites such as Flickr or YouTube have become immensely popular. Besides sharing actual content, users also share annotations describing or classifying the contents they publish. Although tagging is easy, annotation still is a laborious task that can be made easier by suggesting meaningful additional tags to the user automatically. In this position paper we propose a system architecture and process for supporting annotation by tag suggestion to increase the quality and quantity of social annotations. The goal is not to tag previously untagged images in a completely automatic way, but instead to extend the amount and completeness of annotations by supporting the user in the process of adding further tags.
The need for Knowledge Management (KM) in Human Services is growing. New “Social Software”-solutions which came along with the so-called “Web 2.0” enable advanced possibilities of implementing KM-strategies in smaller agencies in the domain of Social Work. In the field of of human service-oriented knowledge sharing one case out of three projects showing the use of a wiki will be presented. The project deal with the introduction of a wiki in the area of Case Management in a job center.
Increasingly Wikis are used to support existing corporate knowledge processes. Wikis are an appropriate software solution to support these processes because of their specific design principles. However, it is not yet proven whether Wikis are an adequate knowledge management tool. This paper presents a new approach to analyze existing networks in Wikis. Four perspectives on Wiki networks are introduced to investigate all dynamic processes and their interrelationships in a Wiki information space. The Social Network Analysis (SNA) is used to uncover existing structures and temporal changes. Additionally, a data set of a corporate Wiki is used to present an analysis which has been carried out. Results of analyzes work can be utilized to improve the existing knowledge processes in a company.
This paper discusses the requirements of a framework for sharing digital resources and metadata to meet the needs of open, flexible Knowledge Management solutions. The changing nature of the Web and its users as observed in recent years clearly establishes the need for new approaches and technologies to fully exploit the potential for working with existing digital resources. Formal metadata about the resources can be combined with information created in lightweight and user-centric approachesin order to significantly enhance resource descriptions and enable more efficient access to existing knowledge. The ALOE system, currently in development at DFKI, is one such solution and it is used here as the basis for a sample realization of an appropriate framework.
Although co-located project teams from within one organisation can have difficulties to work together effectively and efficiently, the challenges are significantly increased in a team that consists of people from different organisations that work from different physical locations. In this paper we share our experiences of introducing new software tools (a project wiki and Skype) to support distributed project work and describe good practices, tips and tricks for the use of the new tools, also in relation to the existing toolset.
Software documentation is often a neglected aspect of software development although high quality end user documentation is an important competitive instrument. The process of creating such documentation is knowledge-intensive. In this contribution an end user documentation refers to a collection of knowledge which is compiled by various distinct knowledge sources within a company. To meet the highly specialised needs of such documentation a wiki is implemented. The background, the implementation procedure, and the characteristics of a corporate wiki are introduced.
The paper proposes a way of characterizing the Next-Generation Web in terms of some ‘social middleware’, composed of social software technology supporting its emergence and some process ‘fabric’ that permeates from the individual’s interaction and innovative usage patterns. We will be especially interested in its impact on the educational environment, briefly presenting a converging approach for adult learning in both corporate and institutional environments extracted from the initial stages of iCamp project. It is intended to show you how the key elements under this new stage in Web evolution impact the educational environment, not only in higher education but in adult learning and professional training. It is intended to be useful in managing the changes we are putting up with in educational institutions and all kind of organisations.