We first describe the state of the art of organizational learning, mentioning the theories and types of it. The need of organizational learning, contributing processes and the main processes are further explained. Various methods of organizational learning are introduced. A template for a short description is proposed, which gives an overview about existing methods. The template then offers the possibility to indicate which method can be applied on Enterprise Knowledge Maturing.
Complex products and services require both the sophisticated knowledge of individuals on the one hand and collective collaboration between various disciplines and teams on the other. Work-related individual and organizational learning processes in organizations appear to provide the foundations for such individual and organizational knowledge and capabilities. These interconnected learning processes would also seem to be situated in both a social and a physical environment. This paper proposes a methodology for managing situated individual and organizational learning. Empirical results from a questionnaire and two test bed organizations are presented and conclusions drawn from the assessment results on recommended measures for the use of e-learning.
The effective use, preservation and creation of knowledge in design-type work processes is of vital interest for an enterprise. We present the CLOCKWORK approach to organizational learning which comprises a web-based toolset to structure, store and retrieve knowledge elements created during all phases of the product development. The examination and re-use of this knowledge base across different design processes as well as the consideration of earlier aftersales experiences during product design are key steps towards systematic organizational learning. The solution is presented using an example from the speciality engineering domain.