Structured Knowledge Transfer for a Continous Organisational Development: Methodology in Theory and Praxis

An internally developed knowledge transfer methodology ensures at Credit Suisse that irreplaceable know-how (implicit and explicit) remains within the firm – even when keypersons leave, e.g. retirement, internal job mobility, extended absence or general leaving. The methodology tested in theory and in praxis was developed by supporting over 70 keypersons and became part of the organisation in 2008. By covering general aspects of knowledge transfer as well as enhancing the human capital development in the business, the methodology provides a basis for organisational development: Due to transparent tasks and functions efficient and sustainable changes are possible.

Competence Based Business Development – Organizational Competencies as Basis for Successful Companies

The paper at hand presents a new competence focused management approach which is called competence based business development (CbBD). CbBD should support organizations of all kinds in the effective identification, measurement, combination and integration of organizational competences, which can be seen as a bundle of human competencies, tools and material. The creation of new business fields, products and services or the competence based organizational development can be named as fields of application. The theoretical background and the general framework for this methodology are presented in this paper as a first contribution to the scientific community, which manages the matching of human competence with organizational resources to build organizational competencies.