Knowledge Sharing with Social Software – Wikis in Human Services

The need for Knowledge Management (KM) in Human Services is growing. New “Social Software”-solutions which came along with the so-called “Web 2.0” enable advanced possibilities of implementing KM-strategies in smaller agencies in the domain of Social Work. In the field of of human service-oriented knowledge sharing one case out of three projects showing the use of a wiki will be presented. The project deal with the introduction of a wiki in the area of Case Management in a job center.

CEWebS – Cooperative Environment Web Services

We are specifying and developing a flexible Web Service based framework that allows us to interactively combine components in order to meet the situationdependent dynamically changing requirements of blended learning. Our goal is to support instructors and students with customisable e-learning templates that are particularly close to their users and directly meet their needs in effective blended learning scenarios. Since the framework we develop is open source, everybody is welcome to share initial experiences.