Recommender systems have established mostly in e-commerce, whereas in companies or scientific institutions the recommendation of experts und possible colleagues has yet been discussed mostly theoretically. We propose a recommender system on the basis of Social Bookmarking Systems and Folksonomies, which may help to find communities of practice, where people share the same interests and support each other in their working or scientific field. The paper reports research in knowledge management and information retrieval, and therefore offers new insights and fields of studies in information science.
Responsive open learning environments (ROLEs) are characterized through their openness for new configurations, new contents and new users, and through their responsiveness to learners’ activities in respect to learning goals. Openness specifically encompasses the ability to include new learning material and new learning services. These can be combined either in a static fashion or dynamically, therefore allowing learners to create their own learning environments. Consequently, throughout the lifetime of a ROLE, new configurations will be created by learners, usually adapted to their needs, requirements and ideas. In this paper, we will describe first experiences using ROLEs for a course on foreign language learning at the Shanghai Jiao Tong University in China. Results of our trials are two-fold: on the one hand, widget, container and other enabling technologies are insufficiently mature to allow large-scale deployment. On the other hand, the results are encouraging as students which learn how to use ROLEs clearly benefit from their use.
Based on many analyses at enterprises over the past years we see that the economy nowadays asks for efficient and sustainable solutions in knowledge management (KM). Thus, we propose to follow the principle of value orientation also in managing knowledge regarding that there are different types of business processes with different demand for KM. To confirm this fact and to deduce adequate procedures, we conducted a case study at a logistics service provider introducing the innovative method of knowledge-based value stream mapping.
The paper explores the application of Web 2.0 technologies in the engineering product development domain. Growing on data collected from a number of industrial development projects, related to several different products in various industry segments, the paper analyses the dichotomy between the prevailing hierarchical structure of CAD/PLM/PDM systems and the emerging principles of the Social Web, e.g. the self-organization of its users. It introduces the concept of Engineering 2.0, intended as a more bottom up and lightweight knowledge sharing approach supporting early stage design decisions within cross-functional product development teams. A set of scenarios related, for instance, to the application of blogs, wikis, forums and tags in the engineering domain are eventually presented, highlighting opportunities, challenges and no-go areas.
An internally developed knowledge transfer methodology ensures at Credit Suisse that irreplaceable know-how (implicit and explicit) remains within the firm – even when keypersons leave, e.g. retirement, internal job mobility, extended absence or general leaving. The methodology tested in theory and in praxis was developed by supporting over 70 keypersons and became part of the organisation in 2008. By covering general aspects of knowledge transfer as well as enhancing the human capital development in the business, the methodology provides a basis for organisational development: Due to transparent tasks and functions efficient and sustainable changes are possible.
In resource based learning settings learners have to cope with a multitude of resources. One big challenge for learners is managing the knowledge contained in these resources appropriately. We discuss some existing knowledge modeling methods and related tools with regard to learning scenarios. This paper focuses on presenting a knowledge modeling approach based on personal knowledge networks. Aggregation and mapping of these personal networks can form a community network supporting exchange of knowledge. Furthermore a proof-of-concept is described.
BREIN is an FP6 EC-Project dealing with the development of an intelligent grid infrastructure. A key knowledge management challenge to be addressed within the project is the distribution of the results from the project to the software development community, in order to foster the usage of the BREIN middleware. Therefore this project introduces the BREIN Roadmap. The Roadmap is realized applying the knowledge management approach PROMOTE that enables the knowledge transformation and distribution.
Despite the growing importance of knowledge work in today’s organizations, its support by means of ICT tools is still rather limited. Recent trends in semantic technologies provide novel approaches for an effective solution to these challenges in terms of semanticbased task management. However, task management involves the complex interplay of information and work activities. Thus a semantic task management framework is needed which supports an adaptable semantic foundation, to meet the challenges of knowledge work, via a set of task services on the desktop. To this end, we propose the Nepomuk Semantic Task Management Framework (STMF) as platform for a task-oriented ecosystem for desktop applications.
Many enterprises loose work time because they lack of global search solutions or their solutions are not able to satisfy the needs in a reasonable time. This results in costs for lost work time as well as increased response time. We present a novel approach to federated search engines that use case based reasoning to rerank results according to the searchers needs and therefore leads to a higher quality of search results and faster information retrieval.
The need for Knowledge Management (KM) in Human Services is growing. New “Social Software”-solutions which came along with the so-called “Web 2.0” enable advanced possibilities of implementing KM-strategies in smaller agencies in the domain of Social Work. In the field of of human service-oriented knowledge sharing one case out of three projects showing the use of a wiki will be presented. The project deal with the introduction of a wiki in the area of Case Management in a job center.